From Reactive Fixes to Proactive IT Management
A leading Sydney real estate agency was rapidly expanding its portfolio but struggling with an outdated IT setup that couldn’t keep up with its growth. Staff relied on slow VPN connections, inconsistent email configurations, and unsecured file-sharing tools — causing frequent downtime and productivity loss during property settlements and client communications.
PartyCloud IT was engaged to stabilise operations and create a scalable IT foundation. We migrated all staff to Microsoft 365 Business Premium, enabling secure access to email, calendars, and shared documents from any device. A centralised device management system was established through Microsoft Intune to automate updates, enforce security policies, and monitor hardware health.
To ensure reliability, we implemented a Managed IT Services plan with continuous monitoring, real-time alerts, and proactive maintenance to prevent issues before they impacted the team.
“Our team used to waste hours every week on IT issues. Now, everything just works — whether we’re in the office, at a showing, or on the road.”
Boosting Mobility, Security, and Client Confidence
Because real estate agents often work from the field, we configured mobile device management (MDM) to protect sensitive client data even on personal devices. Secure Wi-Fi, automatic backups, and multi-factor authentication were rolled out across all offices.
We also introduced encrypted cloud storage for contracts and listings, eliminating the risk of data exposure through unsecured drives or email attachments.
After implementation, system uptime improved to 99.98%, ticket response times dropped by 60%, and the agency reported faster deal processing due to better connectivity and collaboration. The transition to fully managed IT gave the team peace of mind, predictable costs, and a competitive advantage through dependable technology.
